How to make official statement to the local police authorities

Many victims of Freewallet scam already contacted us. They want to get their coins back but dont know for sure how to make official complaints and crime reports. If such situation happened to you, we can help!

Free legal support for victims:

  • We will help to collect and record evidence of fraud. In particular, our lawyer will assess the availability of correspondence, screenshots, give advice on how to get them if you did not have time to do so.
  • We will help you draw up a legally competent appeal to the police, court or prosecutor’s office to initiate a criminal case and return assets.
  • If necessary, we will provide informational support and make sure that as many people as possible know about each negative review.

But you also can do it by yourself

Here is one example of a statement, sent to the local police, for example in the USA

[Your name]
[Your address]
[City, State, ZIP Code]
[Email address]
[Phone number]


[Local police department name]
[Police department address]
[City, State, ZIP Code]

Dear Sir/Madam,

I am writing to formally report a case of fraud perpetrated by the cryptocurrency wallet service known as Freewallet org. I had an account with Freewallet org where I held a significant amount of Bitcoin (BTC). Recently, the owners of Freewallet org blocked my account under the pretext of a KYC (Know Your Customer) verification process. Despite providing all requested documentation, my account remains blocked, and my assets appear to have been stolen.

This is a clear case of a KYC scam, where fraudsters exploit regulatory requirements to gain unauthorized access to users’ funds. I kindly request that the local police authorities take immediate action to investigate this matter and take necessary measures against Freewallet org to prevent further victimization of users.

Thank you for your prompt attention to this serious issue.

Sincerely, [Your name and signature]

As you see, you don’t need to have any special knowledge to prepare such text. Make sure you add there screenshots proving the fact of stealing assets and mention your contact information so that police officers will be able to find you.

Freewallet is a scam! Take legal actions against them!

Standard verification on any reliable financial service takes several minutes, or, in extreme cases, hours. Because the support service does not want to lose customers and does not make them wait long for documents to be verified. In the case of Freewallet, everything happens the other way around.

  • The administration does not warn about the need to confirm your identity. This happens as soon as tokens or coins arrive to the wallet.
  • Users may wait weeks for documents to be verified or messages to be answered.
  • The company rejects even documents of good quality and constantly changes requirements. As a result, the verification process can drag on for years.

The meaning of such actions is obvious. Under the guise of KYC and AML Freewallet scammers assets steal. At the same time, it is difficult to prove fraud, because formally the client himself agreed to the rules of the service at the time of downloading the wallet.

But this does not stop the Freewallet KYC/AML scam from being an asset theft scheme!

Write here to tell your story and get a free consultation. We do not provide any commercial services, do not advertise or promote any digital services. All we want is to hold Freewallet scammers accountable!