Freewallet wallet has been blocked: what to do?

Over the previous month, more than 20 victims of Freewallet’s actions contacted us. Any client who has lost their washers can write to and receive legal and information support.

Usually people whose wallets are blocked ask what to do next. We answer it by email, but I would like to tell our readers our vision of the prospects in more detail.

Freewallet org is a total scam!

This is the first thing you should consider if you are faced with asset blocking. Freewallet steals coins using KYC fraud. The administration blocks the account under the pretext of verification. But no matter how many documents the client sends, he will not be able to withdraw assets.

Are there exceptions to the rules? Certainly. But only if the victim leaves complaints, attracts public attention or contacts law enforcement officers. It is extremely difficult to get accounts unblocked by other means. Therefore, it is better not to waste time.

Here is an example of a situation that any Freewallet client may find themselves in. This user has encountered account blocking. He began communicating with the administration and sending documents. But even after 2 months the wallet remains blocked. Is there any point in wasting any more time?

How to File a Victim Statement and Seek Law Enforcement Help for Freewallet KYC Scam

If you’ve been a victim of a Freewallet KYC scam where your cryptocurrency has been blocked, it is crucial to take immediate action to try to recover your funds. This guide provides a step-by-step instruction on how to file a victim statement and seek assistance from law enforcement.

Step 1: Document Your Case

  1. Gather Evidence:
    • Emails and Communication: Collect all email correspondence with Freewallet, including any KYC requests, responses, and support tickets.
    • Transaction Records: Obtain records of the transactions involved, including wallet addresses, amounts, and dates.
    • Screenshots: Take screenshots of your Freewallet account showing the blocked funds and any relevant messages.
  2. Prepare a Detailed Account:
    • Write a detailed narrative of the events leading to the scam, including when you opened the account, when the funds were blocked, and any attempts to resolve the issue with Freewallet support.

Step 2: File a Victim Statement

  1. Visit the Appropriate Authorities:
    • Depending on your location, this could be the local police, cybercrime unit, or a financial regulatory body.
  2. Complete the Victim Statement Form:
    • Most authorities have a specific form for reporting fraud or scams. If available, download this form from their official website.
    • If a specific form is not available, prepare a written statement including:
      • Personal Information: Full name, address, contact information.
      • Details of the Scam: Description of how the scam occurred, evidence gathered, and the impact on you.
      • Suspected Perpetrator: Any information on Freewallet and involved parties.
      • Financial Impact: Detail the amount of cryptocurrency lost and its equivalent value in your local currency.

Some clients ask us for help because they dont know how to fill a victims statement. In most countries there is no regulated form. You can either send a report via email, fill an online form or you have to visit police office. Anyway, you should prepare the text in which you descrive situation and make some screenshots proving the fact of KYC scam.

Step 3: Submit Your Statement

  1. In-Person Submission:
    • Visit the local law enforcement office or cybercrime unit to submit your victim statement. Ensure you bring all your documentation.
  2. Online Submission:
    • Some jurisdictions allow online reporting. Check the relevant authority’s website for online submission options. Attach scanned copies of your documents and statement.
  3. Follow-Up:
    • Obtain a reference number for your case and ask for contact details of the officer handling it.
    • Follow up periodically to stay updated on the progress of your case.

Step 4: Seek Additional Help

  1. Report to Financial Regulatory Bodies:
    • Report the scam to financial regulatory bodies like the Financial Conduct Authority (FCA) in the UK or the Securities and Exchange Commission (SEC) in the US.
  2. Report to Cryptocurrency Advocacy Groups:
    • Organizations such as the Blockchain Association or the Cryptocurrency Legal Advocacy Group (CLAG) may provide additional resources and support.
  3. Use Online Platforms:
    • Report the scam on platforms such as the Better Business Bureau (BBB) or Scamwatch to warn others and potentially receive guidance.

Step 5: Monitor and Protect Your Digital Assets

  1. Regular Monitoring:
    • Regularly monitor your remaining digital assets for any unusual activity.
  2. Enhance Security:
    • Use multi-factor authentication and store your cryptocurrencies in hardware wallets when possible.
  3. Stay Informed:
    • Keep updated on the latest security practices and be cautious of unsolicited requests for personal information.

Scammed by Freewallet? Make complaints!

Reporting scams, such as the one involving Freewallet, is crucial for several reasons. When individuals take the time to file complaints, they contribute to a broader effort that can lead to positive outcomes for both current and future victims. Below are the key reasons why it is important to make complaints about Freewallet scams:

1. Prevent further victimization

When scams are reported, it helps raise awareness among other potential victims. Law enforcement agencies and consumer protection groups can issue warnings, and the media can highlight the issue, thereby preventing others from falling into the same trap. This dissemination of information can significantly reduce the number of future victims.

2. Hold Freewallet scammers accountable

Filing complaints contributes to holding scammers accountable. Accumulated reports provide authorities with the necessary data to take legal action against fraudulent entities. This can lead to arrests, prosecutions, and the dismantling of scam operations. Without complaints, scammers may continue their activities unchecked, leading to more widespread harm.

3. Enhance Community Support and Solidarity

Reporting scams also fosters a sense of community among victims. When individuals share their experiences, it creates a support network that can provide emotional and practical assistance. Victims can share tips, legal advice, and resources, which can be crucial for those who feel isolated or unsure about how to proceed.


Freewallet org is a total scam. If your assets were blocked by Freewallet, dont waste time waiting for administration responce.

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