If you’ve deposited coins or tokens into Freewallet and then found your funds missing, you’re part of a growing number of victims. We’ve spoken to many people who have experienced the same thing. Unfortunately, not everyone is ready to take action, but standing up together is the only way to fight back and reclaim what’s rightfully yours.
It’s a KYC fraud
Freewallet’s scam follows a common pattern in the crypto world known as a KYC scam. Here’s how it works: scammers set up a legitimate-looking platform that asks users to deposit cryptocurrency. Then, they request KYC (Know Your Customer) verification, which is supposed to protect against fraud but is often used as a stall tactic. In the case of Freewallet, after users upload their documents and deposit their assets, the platform either “loses” the funds or refuses to release them without any real explanation.
Example 1:
User A from the Netherlands deposited 2 BTC into their Freewallet account. After trying to withdraw, they were told they needed to complete KYC verification. They followed the instructions, but days turned into weeks, and their withdrawal remained “under review.” Frustrated, they reached out to Freewallet’s support team, who simply stopped responding. When User A came to us, we helped them draft a formal complaint to their local law enforcement, as well as several international bodies. They are now part of an ongoing investigation.
Example 2:
User B from the USA transferred a significant amount of Ethereum to Freewallet, only to find their account frozen soon after, with a vague claim that their activity had been flagged as suspicious. Despite providing all requested information, they were never able to recover their funds. After joining our efforts, User B was able to file an official police report, and their case is now being reviewed by financial regulators.
We can stop this!
We have a clear strategy to bring these scammers to justice and recover your stolen assets:
1. Launch an international investigation.
Victims from the Netherlands, USA, Russia, Romania, Thailand, and other countries are all suffering from the same scam. Freewallet’s nominal headquarters are in Estonia, but the real operators might be based in Russia or the UK. Despite this, the owners can still be held accountable. Our goal is to bring global attention to this scam through organizations like Interpol and other international bodies. This will require sustained public pressure, and that’s where you come in.
2. File frequent and persistent complaints.
Law enforcement agencies tend to move slowly unless there’s overwhelming pressure. The more people that file complaints, the more likely they are to act. If just 10% of the thousands of victims report the crime, authorities will have no choice but to launch an investigation. Don’t underestimate the power of multiple complaints!
3. Work as a collective.
One person’s complaint can easily be dismissed. But if hundreds or thousands of victims come together, we can take joint action that law enforcement and regulatory bodies can’t ignore. Coordinated efforts have much greater power to bring the scammers to justice.
Just follow this steps
1. Share your story with us.
We’ll help you prepare the documents needed to file complaints for free. Just email us at [email protected].
2. File a police report locally.
Even if it takes time, your local police are a crucial first step. Only government authorities can legally force scammers to return stolen money. Many countries allow you to file reports online, but if not, set aside a couple of hours to visit your local station. We’re here to guide you through the process.
3. File complaints with international bodies.
Besides local police, it’s important to submit complaints to organizations like the FCA, FCI, and NFIB. We can provide you with a full list once you contact us.
4. Share your experience online.
Use platforms like Quora, Medium, Bitcointalk, Trustpilot, and Sitejabber to post about your experience. The more people that hear about Freewallet’s scam, the harder it will be for them to continue their fraudulent activities.
5. Sign our petition.
This is a great way to add your voice to the growing pressure against Freewallet.
6. Spread the word.
If you know anyone else who has fallen victim to Freewallet, send them this message and encourage them to get involved.
FAQ:
I’ve already complained, but nothing happened.
The issue is that many people are filing complaints individually, which isn’t enough to make an impact. If we file complaints together, all directed to the same authorities, we will make ourselves heard.
I don’t know how to word my complaint.
We’ll help you! Send your story to us at [email protected], and we’ll help you draft a complaint free of charge. No personal information is needed—just the basic details of your situation.
I’m hesitant to share my information with the police.
We understand your concerns, but this is the only way to recover your assets. If you’re not comfortable filing a complaint, you can still help by spreading the word and alerting other victims.
I don’t have time to write complaints.
If you follow our steps, it’ll only take 15-20 minutes to file complaints online, or a couple of hours to visit the police in person.
I’m not sure if Freewallet is really a scam.
It is, without a doubt. Hundreds of users have reported lost funds, and we’ve seen the same pattern repeated time and again. This is not a misunderstanding—it’s a coordinated scam, and only by acting together can we stop it.